Privacy Policy for NeatDownload.com
Effective date: April 16, 2026
This Privacy Policy explains how Neat Download Manager, available through
https://neatdownload.com/, handles information in connection with the Neat Download Manager website,
the Neat Download Manager desktop application, and the Neat Download Manager browser extension.
1. Scope
This policy applies to information processed through our website, support and contact pages, the desktop application,
and the browser extension used to connect supported browsers to the local desktop app.
2. Information We May Process
Depending on how you use our products and website, we may process the following information:
- Contact details and message content that you voluntarily submit through our contact or support pages.
- Basic website usage information generated by your browser when visiting our website, such as IP address, browser type, device information, and referring pages.
- Download URLs, page URLs, page titles, suggested filenames, and media candidate links when you use the browser extension.
- Cookie or header data required for authenticated downloads when a site requires your logged-in browser session to complete a requested download.
- Browser user agent information, extension version information, and local extension debug or status information needed to complete the handoff to the desktop app.
- A local browser preference indicating whether the extension is enabled or disabled.
3. How We Use Information
We use information for the following purposes:
- To provide, operate, and improve the Neat Download Manager website, desktop app, and extension.
- To receive and respond to support, privacy, business, or legal inquiries.
- To detect downloadable files or media and send requested download jobs from your browser to the local desktop application.
- To preserve the authenticated request context needed for certain downloads.
- To maintain product security, troubleshoot issues, and prevent abuse or misuse.
- To comply with applicable legal obligations.
4. Local Desktop App Communication
The browser extension is designed to communicate with the Neat Download Manager desktop app through a local loopback connection on your device,
currently using http://127.0.0.1:38431/. This local communication is used to pass download requests from the browser to the desktop app.
5. Cookies and Authenticated Downloads
Some websites require cookies or related request headers in order to allow a user-requested download.
When necessary for a requested download, the extension may collect cookie or header data for that request and pass it to the local desktop app on your device.
We do not use extension cookie access for advertising profiles, cross-site marketing, or data brokerage purposes.
6. Local Storage
The browser extension stores a limited local preference in browser extension storage to remember whether the extension is enabled or disabled.
7. Data Sharing
We do not sell personal information. We do not intentionally send browser extension download handoff data to a developer-operated analytics server for advertising or resale.
We may share information when necessary to comply with law, enforce our rights, protect our users or services, or respond to valid legal requests.
When the desktop app initiates a download to a third-party site selected by you, that third-party site may receive normal network request information such as your IP address,
request headers, and any cookies required for that download.
8. Third-Party Services and Links
Our website or software may link to third-party websites or services. We are not responsible for the content, policies, or practices of third-party services.
Your use of third-party sites is subject to their own terms and privacy policies.
9. Data Security
We take reasonable steps to protect information handled through our products and website. However, no method of storage, transmission, or processing is completely secure,
and we cannot guarantee absolute security.
10. Children’s Privacy
Our website and software are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
12. Contact
For privacy, support, or legal questions, please contact us through
https://neatdownload.com/contact/.